Sold as Advertised.

1. The REVEND principle

REVEND is built around one simple transaction standard:

Buyers should be able to rely on the seller's listing. Sellers who accurately describe their products should also be protected from unnecessary returns or buyer remorse.

2. What “Sold as Advertised” means

A seller must describe the item honestly and with reasonable accuracy.

The item delivered should materially correspond with the listing information available to the buyer when the purchase was completed, including where applicable:

• the product itself;
• brand and model;
• condition;
• quantity;
• size or relevant specifications;
• included accessories or components;
• material defects disclosed in the listing;
• material functionality represented by the seller;
• listing photographs; and
• other material representations in the listing.

3. The purchase is binding

When a buyer chooses to purchase an item and successfully completes the required checkout and payment process, the purchase is treated as binding, subject to applicable law and the REVEND Terms & Conditions.

A buyer cannot use the dispute process merely because they:

• changed their mind;
• no longer want the item;
• found another item they prefer;
• found the same or similar product cheaper elsewhere;
• spent more than intended;
• decided they do not like the colour or style;
• failed to read information that was clearly disclosed in the listing; or
• otherwise experience ordinary buyer's remorse.

This protects legitimate sellers from completing a sale, preparing the parcel and entering the delivery process only to have the transaction cancelled without a valid reason.

4. When Buyer Protection may apply

Buyer Protection may apply where the item received is materially different from the item advertised.

Examples may include:

• the wrong product was supplied;
• the wrong model was supplied;
• the quantity materially differs from the listing;
• the item is counterfeit when represented as genuine;
• a significant defect existed but was not disclosed by the seller;
• the item was represented as functional but is materially non-functional on receipt;
• an important component specifically represented as included is missing;
• the item's condition is materially worse than represented; or
• another material statement in the listing was false or misleading.

5. What normally does not qualify

Buyer Protection is not intended to cover minor or immaterial differences that do not meaningfully change what was purchased.

Subject to applicable law and the specific circumstances, a dispute would normally not be justified by:

• buyer's remorse;
• preference changes;
• defects or wear clearly disclosed before purchase;
• characteristics clearly visible in the listing photographs;
• information clearly stated in the listing but overlooked by the buyer;
• ordinary signs of use reasonably consistent with the disclosed pre-owned condition; or
• insignificant cosmetic differences that do not amount to material misrepresentation.

6. Seller responsibility

The seller is responsible for ensuring that the listing is truthful and that the correct item is supplied.

Sellers should:

• use accurate photographs;
• select the correct condition;
• identify important defects;
• describe material damage or faults;
• state what is included;
• use accurate quantities;
• provide correct specifications where relevant;
• package the correct item for collection; and
• avoid statements that could materially mislead a buyer.

The seller remains responsible for the accuracy of the seller's listing even where REVEND provides tools, categories, suggested fields or other assistance in creating that listing.

7. Buyer responsibility

Buyers are responsible for reviewing the listing before completing the purchase.

Buyers should review:

• the description;
• photographs;
• condition;
• known defects;
• included items;
• price;
• relevant specifications; and
• other material listing information.

Buyer Protection does not replace the buyer's responsibility to review information that was reasonably available before purchase.

8. REVEND manages the transaction

REVEND's role is to provide a structured transaction process between buyer and seller.

Depending on the transaction stage and available services, this may include:

• processing or coordinating payment;
• recording the transaction;
• coordinating managed delivery;
• tracking transaction status;
• holding or delaying seller payout where applicable;
• providing a dispute process;
• reviewing transaction evidence; and
• taking platform action where a user breaches REVEND rules.

9. Delivery does not create a free return right

Delivery of an item does not create a general trial period or unrestricted return right through REVEND.

The purpose of the post-delivery dispute process is to identify genuine cases where the item was materially not supplied as advertised.

Any rights that cannot lawfully be excluded under applicable consumer law remain unaffected.

10. If the item is not as advertised

If a buyer believes the item received is materially not as advertised, the buyer should use the REVEND dispute or support process as soon as reasonably possible.

The buyer should clearly explain the problem and provide relevant evidence.

Depending on the circumstances, REVEND may place the seller payout on hold while the matter is reviewed.

11. Evidence

REVEND may consider available evidence including:

• the original listing;
• listing photographs;
• listing description;
• condition selected by the seller;
• disclosed defects;
• buyer photographs or video;
• seller photographs or records;
• serial numbers;
• packaging information;
• courier information;
• collection or delivery records;
• transaction communications;
• support records; and
• other evidence reasonably relevant to the transaction.

REVEND may request additional information from either party before reaching a platform decision.

12. Seller payout during a dispute

Where a valid dispute is opened before the transaction is completed, REVEND may hold or delay the seller payout while the dispute is investigated.

This protects the transaction while allowing the buyer and seller evidence to be reviewed.

13. If the seller supplied the item correctly

If the available evidence shows that the item was materially supplied as advertised, REVEND may reject the buyer's dispute and allow the transaction to proceed to completion.

A buyer should not receive a refund merely because the buyer changed their mind after completing a valid transaction.

14. If the seller materially misrepresented the item

If REVEND determines that the seller materially misrepresented the item, REVEND may take appropriate action under the Terms & Conditions and applicable law.

Depending on the circumstances, action may include:

• holding the seller payout;
• requiring or facilitating return of the item;
• refunding the buyer where appropriate;
• allocating permitted transaction, return or handling costs to the seller where appropriate;
• reducing the seller's trust or reputation standing;
• issuing a warning;
• restricting seller functionality;
• removing listings;
• suspending an account; or
• terminating access in serious or repeated cases.

15. The buyer is not penalised for seller fault

Where a dispute is upheld because the seller materially misrepresented the item, REVEND's policy is that the buyer should not be penalised for the seller's misrepresentation, subject to applicable law and the circumstances of the transaction.

Where costs arise because the seller supplied a materially misrepresented item, REVEND may allocate permitted costs to the seller rather than the buyer.

16. Fraudulent or abusive disputes

Buyer Protection must not be used to obtain an improper refund, substitute another item, falsely claim damage or otherwise manipulate a transaction.

REVEND may take action against buyers or sellers who submit false evidence, fraudulent claims or repeatedly abuse the dispute process.

17. Courier damage or loss

A courier-related loss or damage issue is not necessarily the same as seller misrepresentation.

Where evidence suggests that the item was correctly supplied by the seller but was lost or damaged during managed delivery, REVEND may handle the matter under the applicable courier, insurance, claims or delivery process.

REVEND may require photographs, packaging evidence, collection records, delivery records or other information needed to investigate the claim.

18. Reviews and seller reputation

Completed transactions and upheld disputes may contribute to seller reputation, ratings, trust indicators or other marketplace safety systems implemented by REVEND.

Repeated material misrepresentation may result in stronger account restrictions.

19. Consumer law

Nothing in this policy is intended to exclude, waive or limit a right or remedy that cannot lawfully be excluded under applicable South African law.

The legal position may differ depending on whether a seller is acting privately or in the ordinary course of business, the nature of the product, the transaction and other relevant circumstances.

20. REVEND's platform decision

REVEND may make a platform decision based on the information reasonably available to it for purposes of administering payment, payout, account standing and the REVEND dispute process.

REVEND's platform decision does not prevent a person from exercising any legal right or remedy available to them under applicable law.

21. How to report a problem

If an item was materially not supplied as advertised, use the dispute option associated with the order where available.

For additional assistance, submit a REVEND support request. Include the order number and enough information for the team to identify and investigate the transaction.